Who we are

Our website address is This website is the property of Urban Outreach (Bolton) Registered Charity 1044203 Company Number: 3019108 (England and Wales) of Environ House, Salop Street, Bolton BL2 1DZ. Urban Outreach (Bolton) is registered with the Information Commissioner’s Office under the Data Protection Act 1998. Registration number: Z2755467.

This privacy policy sets out how Urban Outreach (Bolton) uses and protects any information that you give Urban Outreach (Bolton) when you use this website. Urban Outreach (Bolton) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Urban Outreach (Bolton) may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.

What we collect and what we use it for

Pages and contact forms on this website allow you to send us your name, address and contact details. We also collect information about how you use this website including your IP address and user browser. We collect this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our support and services.
  • Where you have given us consent, we may periodically send emails with information about Urban Outreach (Bolton) which we think you may find interesting using the email address which you have provided.
  • We will use your information to contact you. With your consent, we may contact you by email, phone, text message or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. We currently use Google Analytics to monitor the performance of our website, e.g. the number of views each page gets, how long people stay on a particular page. Cookies used on this website do not collect any personally identifiable information.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

Your personal information is held and processed in accordance with the Data Protection Act 1999 and the General Data Protection Regulation (GDPR). Data is collected, retained and processed on the basis of active consent; necessary for the performance of a contract; for compliance with a legal obligation;  in order to protect the vital interests of the data subject or of another natural person; for the performance of a task carried out in the public interest or in the exercise of official authority; for the purposes of the legitimate interests pursued by Urban Outreach (Bolton).

The GDPR includes the following rights for individuals:

 the right to be informed;

 the right of access;

 the right to rectification;

 the right to erasure;

 the right to restrict processing;

 the right to data portability;

 the right to object;

 the right not to be subject to automated decision-making including profiling.

We retain your data for five years. No data we hold is transferred outside the European Union. You may choose to restrict the collection or use of your personal information in accordance with the rights listed above at any time by writing to or emailing us at web @

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Urban Outreach (Bolton), Environ House, Salop Street, Bolton BL2 1DZ. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect. We will not charge you for providing, amending or removing the personal information we hold about you.


The information contained in this website is for general information purposes only. The information is provided by Urban Outreach (Bolton) and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Urban Outreach (Bolton). We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Urban Outreach (Bolton) takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


This website and its content is copyright of Urban Outreach (Bolton) – © Urban Outreach (Bolton) 2011-2018. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with our express written permission, reproduce, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

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