Meet the Team

We currently have a staff team of 21, supported by more than 350 volunteers.

Through our support work with clients, we offer:

  • a single, trusted and consistent point of contact – someone to believe in them and treat them with dignity and respect
  • intensive practical and emotional support at the point of need
  • crisis intervention
  • encouragement and motivation
  • help to regain personal confidence and self-esteem
  • professional advocacy – negotiating on behalf of and with clients
  • empowerment to enable our clients to help themselves and  take personal responsibility

Our support workers consider the whole needs of the people we work with, and have the following skills:

  • a broad range of practical and professional skills and experience
  • a deep concern and empathy for those who are highly vulnerable with complex needs
  • an ability to understand and address a broad spectrum of needs
  • an ability to help clients navigate the maze of systems and procedures to achieve the outcomes they need
  • an ability to advocate for and negotiate on behalf of clients who are unable to do so for themselves
  • an ability to work across professional boundaries in a collaborative manner
  • a way of working which is personal, individualised and flexible
  • a focus on accountability and record keeping

The support we provide is provided in the homes of clients, from our support centres on Pool Street and Snowden Street, our office on Salop Street, and our Food Hub off Bradford Street. We provide tailored 1:1 support and group sessions; and we help distribute food to those who are struggling to get by.  We strive to plug gaps in service provision; taking care not to duplicate the work of the excellent specialist agencies we work alongside.

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