Complex Needs and Homelessness


Alan volunteered for our Winter Watch project in the late 1990s. Following 21 years working for a printing company, Alan became our Street Life Project Worker in 2000, supporting rough sleepers and other homeless people to access suitable accommodation. Alan oversees our weekly Street Life Housing Drop In and works closely with the housing department and a range of housing providers to secure appropriate housing for clients with complex and enduring issues.


Ian joined Urban Outreach early in 2019 to work with Bolton Homeless Alliance, with the aim to set up and coordinate the running of a Homeless Night Shelter. Ian worked for a local electrical/ building company where he was Operations Manager for ten years. Over the last five years Ian has helped set up a foodbank and also a night shelter where he was the Project Manager and Trustee. He is passionate about helping those who find themselves homeless by providing a safe haven, which is supportive and builds self-esteem while more permanent housing is being arranged.


Laurel joined Urban Outreach as an Adult Support Worker in 2017.  Before this, she worked as a midwife for many years in the North East where she also ran groups for disadvantaged women and young people for more than 10 years.  She is excited to be working at Urban Outreach where she helps people to know they are loved and valued, and supports them in making positive changes that help them to break the chains of the past and live changed lives.


Tina is our Children, Families and Adult Support Services Team Leader. She oversees our Eve’s Space, Family First, Support First and Streetlife Projects. Tina is a qualified social worker and has worked in Children’s Services, the Youth Service, Solution Focused Consultancy and the Voluntary Sector on an international youth and schools work project. She has over twenty two years of experience working with children, families and adults. Tina has been a Christian for many years and loves God wholeheartedly! She has a great desire to see peoples’ lives saved and transformed.


Emma joined the team in April 2020 on our ‘Support First’ Project – helping individuals with particularly chaotic and complex lifestyle needs. She is a qualified Youth & Community Worker with over twenty years’ experience in community and educational settings.  Emma firmly believes that everyone, whatever their background or circumstance should be given the opportunity to succeed in life. She is keenly motivated to help those who struggle to help themselves – supporting them to gain the confidence and desire to improve their situation. Seeing people achieve all they would wish for brings her great joy and she appreciates the opportunity to make a real difference in this job role.

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